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Troubleshooting your Fitbit: Why does it keep turning off and how to fix it

Have you been struggling with your Fitbit turning off unexpectedly? It can be quite frustrating when you’re in the middle of a workout, and all of a sudden your device shuts down without any warning. There are several reasons why this could be happening, and fortunately, most of them can be fixed with some simple troubleshooting tips. In this article, we’ll explore some of the most common causes of Fitbit turning off and provide you with the solutions you need to keep your device up and running.

Let’s dive in and get to the bottom of this issue.

Possible Causes of Fitbit Turning Off

If your Fitbit keeps turning off, there could be several possible reasons. One of the most common causes is a low battery. If the battery level drops below a certain point, the device may shut down to conserve power.

Another reason could be a faulty charger or charging cable. If the device is not charging properly, it may turn off unexpectedly. Additionally, a software glitch or a hardware issue could cause the device to shut down.

If none of these solutions work, it may be time to contact Fitbit support for further assistance. Remember to always keep your device updated and regularly check for any software updates to prevent future issues.

Low Battery

“Fitbit turning off”One of the most common reasons for why a Fitbit may turn off is a low battery. This usually occurs when the device has been used for an extended period without being charged, or it could be due to a battery that is no longer holding a charge. To prevent this issue, it is important to charge your Fitbit regularly, ideally every few days or so.

Another possible cause of a Fitbit turning off is a software issue. In some cases, the device may need to be reset or updated to fix the issue. Additionally, physical damage to the device can also cause it to turn off.

If you suspect this is the case, you may need to have your Fitbit professionally repaired or replaced. In summary, regularly charging your Fitbit and keeping it protected from harm are crucial for preventing unexpected shut-downs.

fitbit keeps turning off

Faulty Charging Cable

If your Fitbit keeps turning off, a faulty charging cable might be the culprit. A damaged or worn-out charging cable can prevent the device from charging properly, leading to a drained battery and sudden shutdowns. This is a common issue with any electronic device, and Fitbit is no exception.

To check if the charging cable is causing the problem, try using a different cable or a different USB port. If the Fitbit charges without any interruption, then it’s time to replace your old charging cable. Investing in a high-quality, sturdy cable can prevent future issues and prolong the lifespan of your Fitbit.

Keep in mind that using a third-party charging cable can also cause problems, so always opt for original Fitbit cables to avoid any compatibility issues. By taking proper care of your Fitbit and charging it with a reliable cable, you can enjoy uninterrupted usage and stay on top of your fitness goals.

Software Glitch

FitbitFitbit is a popular device that helps people track their fitness and daily activities. However, users have often complained about their devices turning off unexpectedly. One possible cause for this issue is a software glitch.

Fitbit devices run on software, and like any software, it may encounter errors resulting in device shutdowns. These glitches can be caused by various factors, such as a system update, a corrupted file, or an outdated version of the Fitbit app. One solution to this problem is to reset the device or update the Fitbit app.

If the issue persists, contacting Fitbit support may be necessary. Another possible cause for a Fitbit turning off could be a low battery. Make sure that your device is charged to avoid such issues.

In summary, a software glitch could be one of the reasons for a Fitbit turning off. It is important to keep the device updated and charged to prevent any such problems.

How to Fix Fitbit Turning Off

If your Fitbit keeps turning off, there are several things you can try to fix the issue. First, make sure your device is fully charged. If it is, try restarting your Fitbit by following the manufacturer’s instructions.

If this doesn’t work, try resetting your Fitbit to its factory settings. This will erase all the data on your device, so be sure to back up any important information beforehand. Another thing to try is updating your device’s software.

Check for any available updates and follow the instructions to install them. Finally, if none of these solutions work, your Fitbit may be experiencing a hardware issue. Contact Fitbit customer support for assistance and potentially a replacement device.

Don’t let a malfunctioning Fitbit derail your fitness goals – use these tips to troubleshoot and get back on track.

Charge Your Fitbit

If your Fitbit keeps turning off, the first thing you should do is check the battery. Your Fitbit can only work if it has enough power, so plug it in and charge it for a while. If you’ve already charged it recently, double-check to make sure the charger is securely connected and the Fitbit is aligned properly with the pins on the charging cable.

If your Fitbit is still turning off after a full charge, try restarting it by holding down the button for about 10-15 seconds. If this doesn’t work, there may be an issue with the device itself, so you should contact Fitbit customer support for additional help. Remember, keeping your Fitbit charged is essential for maintaining accurate tracking and data collection, so try to make charging a regular part of your routine.

Try a Different Charging Cable

Fitbit turning offOne of the most frustrating things that can happen when using your Fitbit is when it suddenly turns off. There are a number of potential causes for this issue, but one solution that is often overlooked is simply trying a different charging cable. Over time, cables can become damaged or worn out, which can affect the charging process.

By using a new cable, you may be able to restore proper power to your Fitbit and get it working normally again.If you’ve been experiencing issues with your Fitbit turning off unexpectedly, it’s worth trying a new charging cable to see if it makes a difference. Before you do this, however, be sure to check that your Fitbit’s charging port is clean and free of any debris that may be obstructing the connection with the cable.

If you’re still having problems after trying a new cable and cleaning the charging port, there may be other issues at play that require further troubleshooting or professional assistance. But for many people, a simple cable swap can be an effective and easy solution to get their Fitbit back up and running again.

Restart Your Fitbit

Sometimes, your Fitbit may suddenly turn off and refuse to turn back on. In such situations, you may wonder what to do next. The good news is that you can restart your device to fix it.

Restarting your Fitbit will help to refresh the device and clear any temporary glitches that might have caused it to turn off. To restart your Fitbit, long-press the button on the side of the device until you see the Fitbit logo on the screen. This process will vary depending on the model of your Fitbit.

Once your Fitbit has restarted, check to see if the issue has been resolved. If the problem persists, try charging your Fitbit or contact Fitbit customer support for assistance. With this simple solution, you can quickly fix your Fitbit and get back to monitoring your fitness goals.

Update Your Fitbit Software

If you’re one of the many Fitbit users who have experienced the frustration of your device randomly turning off, don’t worry – there’s a quick and easy solution. First, make sure your device is fully charged, and if that doesn’t fix the problem, try updating your Fitbit software. To do this, open the Fitbit app on your phone and navigate to the dashboard.

From there, select your device and click on “update.” This will ensure that your device has the latest version of any bug fixes or software updates that may be causing the issue. Thankfully, fixing this problem is often as simple as updating your software, so you’ll be tracking your steps and workouts again in no time!

How to Prevent Your Fitbit from Turning Off

If you’re always plagued with the issue of your Fitbit turning off unexpectedly, don’t worry, you’re not alone. The good news is, there are several things you can do to prevent it from happening again. Firstly, make sure your Fitbit is fully charged.

If the battery is running low, your device is more likely to shut down. Secondly, check if you’re wearing it correctly. If your Fitbit is too loose or too tight, it might not be able to detect your movements accurately.

Adjust the band to fit snugly on your wrist without causing discomfort. Another common reason for Fitbit turning off is due to the device overheating. When you’re working out or doing strenuous activities, take a break every now and then to allow your device to cool down.

Lastly, make sure your Fitbit is updated to the latest firmware version. This can solve many software-related issues and keep your device running smoothly. By following these tips, you can prevent your Fitbit from turning off and get the most out of your fitness tracker.

Keep Your Fitbit Charged

Fitbit chargerIf you own a Fitbit, you know how important it is to keep it charged. A dead battery can ruin your day, and you could miss out on some valuable data. The good news is that keeping your Fitbit charged is easy and doesn’t take much effort.

First off, make charging your Fitbit a part of your daily routine. Many people charge their Fitbit overnight while they sleep, so it’s ready to go in the morning. It’s important to note that Fitbits have different battery lives depending on the model, so it’s crucial to know how long your specific Fitbit lasts between charges.

Additionally, keeping the charging pins on the Fitbit and charger clean and free of debris can prevent charging issues. If you travel frequently, be sure to bring your Fitbit charger with you. There’s nothing worse than being on a trip and running out of battery life.

Overall, by implementing these simple tips, you can keep your Fitbit charged and ready to track your activity and fitness goals.

Avoid Overcharging Your Fitbit

Fitbit, overcharging, prevent, turning offIf you own a Fitbit, you probably know that it can be frustrating when it turns off unexpectedly. The culprit? Overcharging. While it’s tempting to leave your Fitbit on the charger overnight, or even for a few days, doing so can actually harm your device.

Overcharging your Fitbit can cause the battery to degrade and even leak, which can ultimately lead to your device turning off unexpectedly. So, what can you do to prevent this? First, make sure you’re using the correct charger for your device. Fitbits have different charging cables depending on the model, so double-check before plugging it in.

Additionally, try not to charge your Fitbit for more than three hours at a time. Once your device is fully charged, unplug it and let it rest before using it again. By taking these precautions, you can avoid overcharging your Fitbit and prevent it from turning off unexpectedly.

Keep Your Fitbit Software Up to Date

If you own a Fitbit, it’s essential to keep the software up to date to prevent it from turning off unexpectedly. You can easily check for software updates by opening the Fitbit app on your phone and going to the account tab. In there, you’ll see an option titled “Update Tracker.

” Be sure to follow the instructions carefully and make sure your device stays connected during the update process. Outdated software can cause your Fitbit to turn off without warning, lose data, or not function properly. By updating your tracker, you can avoid these issues and keep your activity tracking accurate.

Plus, updating your software can also provide new features and improvements that can enhance your overall experience. Don’t let outdated software ruin your Fitbit experience; stay up to date and keep moving towards your fitness goals!


In the world of fitness tracking, a dead Fitbit is a fate worse than a missed workout. The frustration of a device that keeps turning off just when you need it most can leave you feeling lost and unaccounted for. But fear not, dear Fitbit user, for there is hope.

Perhaps it’s time to take a closer look at your device’s power source, or maybe even indulge in a new charging cable. Just remember, even the most advanced technology needs a little TLC to keep you on track towards your fitness goals.”


Why does my Fitbit keep turning off?
There could be several reasons why your Fitbit keeps turning off. It could be due to low battery, a faulty charger, or a software issue. Try charging your Fitbit fully and ensuring the charger is working properly. If the issue persists, try restarting your device or updating its software.

Can a low battery cause my Fitbit to turn off?
Yes, low battery is one of the most common reasons why a Fitbit turns off. Make sure you charge your device fully and regularly to avoid this issue.

How do I know if my Fitbit charger is working properly?
One way to check if your Fitbit charger is working is by trying to charge another device with it. If the other device charges properly, then the issue may be with your Fitbit. You can also try cleaning the charging ports on both your device and the charger to ensure a proper connection.

What should I do if my Fitbit continues to turn off even after trying these troubleshooting methods?
If none of the above methods work, contact the Fitbit support team. They will either help you resolve the issue or replace your device if it is still under warranty.


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