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Troubleshooting the Versa 2: How to Fix a Watch That Won’t Turn On

Have you ever run into a problem with your Fitbit Versa 2 where it just won’t turn on? It can be incredibly frustrating to invest in a device that suddenly stops working, but there are several steps you can take to diagnose and fix the issue. In this blog, we will explore some common reasons why the Versa 2 may not be turning on and provide some troubleshooting tips to get your device up and running again. Whether you’re an avid fitness enthusiast or just use your Versa 2 to track your daily steps, we hope that this guide will help you solve any problems you may encounter.

So, let’s dive in and get your Versa 2 back in action!

Charge and Restart

If your Versa 2 won’t turn on, don’t panic just yet. It may just need a charge or restart. To charge it, make sure the pins on the charger are aligned with the contacts on the back of the watch and plug it into a power source.

You should see a charging icon appear on the screen. If it doesn’t, try using a different power source or different charger. After a few minutes, try turning it on again.

If it still won’t turn on, try restarting it by holding down the button on the left side of the watch for at least 15 seconds. This should force it to shut down and reboot. If it still doesn’t turn on after trying these steps, it may be a more serious issue and you should contact customer support for further assistance.

But before you do, make sure you’ve exhausted all possibilities and given it enough time to charge.

Connect to charger and perform restart procedure

If you’re ever in a situation where your device won’t turn on, don’t panic just yet! The first thing you should do is connect your device to the charger. A low battery could be the root of the problem and charging it might be the solution. But what if that doesn’t work? Well, the next step is to perform a restart procedure.

This might seem like a simple solution, but it can actually solve a variety of problems. Restarting your device closes any background apps that might be causing issues, clears out any temporary files, and essentially gives it a fresh start. It’s like rebooting your computer when it’s not working properly.

Press and hold the power button and home button (if you have one) at the same time until the Apple logo appears. Once the logo appears, release the buttons and let your device restart. It may take a few minutes for it to fully restart, so be patient.

If the problem persists, seek further assistance. But hopefully, this simple solution will get your device up and running again in no time!

versa 2 won't turn on

Check Battery and Power Button

If your Versa 2 won’t turn on, there are a few things we can try before jumping to conclusions. Firstly, check the battery status. Is it fully charged or nearing its end? If not, connect the watch to its charger and give it some time to juice up.

Secondly, try pressing the power button for a few seconds. Does the screen light up? If not, hold down both the button and the watch’s left-side button until you see the Fitbit logo. This typically takes about 10-15 seconds.

If these steps don’t work, it might be time to reach out to Fitbit support for further assistance. Don’t fret, though; sometimes technology can be fickle, but there’s usually a way to fix it. With a little patience and perseverance, your Versa 2 should be up and running in no time.

Ensure battery is not dead and power button is functioning

When your electronic device fails to power on, the first thing to check is the battery and power button. It may seem obvious, but sometimes the simplest solutions are the most effective. Before you start getting worried about complicated defects, ensure that the battery is not dead by checking if it’s charged.

If the battery is low, plug it in and wait for a few minutes before trying to power on your device again. Additionally, inspect the power button and press it a few times to verify whether it’s functioning correctly. Sometimes, it may be sticking or have debris lodged in it, causing it to malfunction.

A malfunctioning power button can prevent your device from powering up as it fails to send the signal to your device’s system to get started. By ensuring the battery is charged and power button is functioning, you might save yourself the hassle of running to the service center or wasting your time searching for complicated solutions.

Factory Reset

If your Versa 2 won’t turn on, don’t worry, you can try a factory reset to fix the issue. A factory reset can solve many problems, including unresponsive devices. But, before performing a factory reset, make sure your Versa 2 is charged and the charging cable is working correctly.

Then, follow these simple steps to perform a factory reset: – First, press and hold the left button and bottom right button simultaneously for 12 seconds. – Release the buttons when the Fitbit logo appears on the screen. – Wait for the device to restart, and you’ll see the progress bar fill up.

– Once the reset is complete, your Versa 2 will restart and display the “Set up your Fitbit” screen. Before performing the factory reset, keep in mind that it will delete all data, including settings, alarms, and notifications. Therefore, make sure you have a backup of your data before proceeding.

If the factory reset does not resolve the issue, contact Fitbit customer support for further assistance.

Perform a factory reset to fix software issues

“Factory reset” If your device is experiencing software issues such as freezing or crashing repeatedly, a factory reset may help. A factory reset will erase all data and settings on your device and return it to its original state. This means you will lose all of your personal data, including contacts, photos, and apps.

Therefore, it’s important to back up your information before performing a factory reset. Once you’ve backed up, you can perform a factory reset by going to the settings menu on your device and selecting the option to reset to factory settings. It’s important to note that a factory reset should not be used as a first resort for software issues, as it can be time-consuming to back up your data and reinstall your apps.

However, if you’ve tried other troubleshooting methods without any success, a factory reset may be the solution to your software issues.

Contact Support

If you’re reading this, chances are you’re scratching your head and wondering why your Versa 2 won’t turn on. Don’t worry, you’re not alone. This can be frustrating, but there are some things you can try to resolve this issue.

First, make sure your device is charged. It may sound obvious, but sometimes it’s the little things. If it’s still unresponsive, try a hard reset.

Hold down the power button for 15 seconds and release it. If this doesn’t work, it’s time to contact support. They can help you troubleshoot, explore additional options, and walk you through the next steps.

Remember, your Versa 2 is an investment, so don’t hesitate to reach out. In case you are still struggling with your Versa 2, contact our excellent customer support for further assistance. Our trained professionals will help you identify the issue and offer the best possible solution.

If all else fails, get in touch with Fitbit support

If you’ve tried every solution and your Fitbit device still isn’t working as it should, don’t worry! Fitbit has a dedicated support team available to help you. You can reach out to them directly through their website or app, where they offer live chat and email support. They also have an extensive knowledge base with articles and tutorials that cover every aspect of Fitbit use.

If you prefer, you can also call their customer service line, where a support representative will be happy to assist you. The Fitbit support team is dedicated to helping users get the most out of their devices, so don’t hesitate to reach out if you need help. With their guidance, you’ll be back to tracking your steps, calories, and heart rate in no time!


In the battle between technology and human will, there are bound to be casualties. Unfortunately, Versa 2 seems to have met its match and won’t turn on. But fear not, dear friend! With a bit of troubleshooting (and maybe a little prayer), we can surely revive this technological gem.

So, let’s not cry over a dead watch, let’s roll up our sleeves and get to work!


What can I do if my Versa 2 won’t turn on?
First, try charging the device for at least 30 minutes. If that doesn’t work, try resetting the device by pressing and holding the button on the Versa 2 for 15 seconds.

My Versa 2 was working fine, but now it won’t turn on. What happened?
There could be a number of reasons why your Versa 2 won’t turn on, such as a drained battery, a software issue, or a hardware problem. Try charging the device for at least 30 minutes and if that doesn’t work, try resetting the device.

How can I avoid my Versa 2 from not turning on in the future?
Make sure to regularly charge your Versa 2 and avoid letting the battery run completely out. Also, keep the device updated with the latest software updates to avoid any glitches. In addition, avoid exposing the device to excessive heat or water.

Should I contact customer support if my Versa 2 won’t turn on?
If you have tried charging and resetting the device and it still won’t turn on, it might be a hardware issue that requires professional help. Contact the Fitbit customer support team for further assistance.


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