HomeTroubleshooting the Fitbit Versa 2: Why Won't It Turn On?

Troubleshooting the Fitbit Versa 2: Why Won’t It Turn On?

Have you ever experienced the frustration of trying to turn on your Fitbit Versa 2, only for it to stubbornly refuse to cooperate? It’s a common issue that can leave you feeling defeated, but don’t worry – there are a few things you can try to get your device up and running again. Before you throw in the towel and assume that your Fitbit is permanently broken, take a few deep breaths and read on. In this blog, we’ll break down some troubleshooting tips that can help you tackle the issue head-on and hopefully get your Fitbit Versa 2 back to its old self in no time.

Check the Charging Cable

If your Fitbit Versa 2 won’t turn on, the first thing you should check is the charging cable. It’s possible that the battery has drained completely and needs to be recharged. Make sure that the charging cable is properly connected to the device and the power source.

If you’re using a USB port to charge your Fitbit, try using a different port or a wall adapter instead. If none of these steps work, you may need to replace your charging cable or contact Fitbit support for further assistance. Remember to always keep your Fitbit charged to avoid the frustration of it not turning on when you need it most!

Make sure the cable is securely connected to the device and outlet

If you’re having trouble charging your device, one of the first things you should check is the charging cable itself. It may sound obvious, but sometimes the cable can come loose during transit or just with regular use. Make sure that the cable is securely connected to both your device and the outlet you’re using to charge it.

If the cable itself is damaged, frayed, or visibly worn, it may be time to replace it with a new one. Not only can a damaged cable affect the charging speed of your device, but it can also be a safety hazard if left unchecked. By taking the time to check your charging cable, you can ensure that your device is charging efficiently and safely.

fitbit versa 2 won't turn on

Reset the Versa 2

If your Fitbit Versa 2 won’t turn on, don’t despair. You may just need to reset it. To do so, place the device on its charging cable and hold down the button on the side for about 15 seconds until the Fitbit logo appears on the screen.

Release the button, unplug the device, and try turning it on again. If this doesn’t work, you may need to perform a factory reset. Keep in mind that this will erase all data and settings on the device, so try to sync your data beforehand if possible.

To perform a factory reset, go to your settings menu, scroll down to “About,” and then select “Factory Reset.” Follow the on-screen prompts to complete the reset. With any luck, this should help get your Fitbit Versa 2 up and running again.

Press and hold the button for 15 seconds

If your Fitbit Versa 2 is showing some issues that cannot be fixed by restarting it, then it might be time for a reset. Sometimes, resetting your device can resolve any issues that you might be experiencing. To reset your Versa 2, press and hold the button on the side of the device for 15 seconds.

After holding the button down for that long, let go and wait for the screen to turn off. This should completely reset your device and hopefully resolve any issues you are experiencing. It’s important to note that resetting your Versa 2 will erase all data, including apps and personal information.

So, make sure you have backed up everything before proceeding with the reset. By doing this, you can ensure that your Versa 2 works as smoothly as possible, allowing you to keep track of your fitness and achieve your goals.

Charge Fully

If you are struggling with your Fitbit Versa 2 not turning on, there could be many reasons why it won’t power up. Don’t worry, as there’s an easy solution to fix the issue. First, ensure that your Fitbit is fully charged before attempting to turn it on.

Charging the device will give it the power it needs to switch on and function normally. Once the Fitbit is connected to the charger cable, the device’s screen should light up to show that it’s charging. If it doesn’t, then try using a different cable or charging port to make sure it’s not a cable or port issue.

Wait for an hour or two to allow the device to charge fully and then try turning it on again. If this doesn’t solve the problem, you may need to perform a factory reset on the Fitbit Versa This will erase all the data, but it may be worth it to get your device back to working order.

By charging the device and performing a factory reset, your Fitbit should be up and running in no time!

Leave device charging for at least 2 hours

When it comes to keeping our devices charged and ready for use, it’s important to make sure we’re doing it right. One key factor in this is leaving your device charging for at least 2 hours. This may seem like a long time, but it’s actually important to ensure that your device is fully charged and that the battery is working properly.

When you don’t allow your device to charge fully, you run the risk of damaging the battery and reducing its lifespan. That’s why it’s important to be patient and let your device charge fully before using it again. Additionally, if you’re using a new device for the first time, it’s especially important to let it charge fully before using it.

This will allow the battery to calibrate and ensure that it’s working at maximum capacity. So, next time you’re charging your device, make sure you give it at least 2 hours to charge fully – your battery (and your device) will thank you!

Contact Fitbit Support

If your Fitbit Versa 2 won’t turn on, there are a few things you can try before contacting support. First, ensure that it is properly charged. Connect the device to the charger and allow it to charge for at least 10 minutes.

If this doesn’t work, try performing a hard reset by pressing and holding the back and bottom buttons for 15 seconds. If the device still won’t turn on, contact Fitbit support for further assistance. Don’t worry; the support team is available 24/7 to assist you with any issues you may have.

Explain the issue and provide any relevant details, such as when the issue started or what happened before the device stopped working. They will be able to provide the best solution for your problem. Remember to be patient and polite when dealing with customer support; they are there to help you and want to ensure that your Fitbit Versa 2 is working correctly.

So, contact them as soon as possible, and they will guide you through the solution to ensure that you’re back on track with your fitness goals.

If the issue persists, reach out to Fitbit directly

If you’re experiencing persistent issues with your Fitbit device, it’s important to consider reaching out to their support team directly. While there are many useful troubleshooting resources available online, such as user forums and help articles, sometimes these solutions may not work for your specific issue. Fitbit offers several options for contacting their support team, including live chat, email, and phone support.

When you reach out to support, be sure to provide as much detail as possible about your issue, such as error messages or specific symptoms you’re experiencing. This will help their team diagnose the problem more quickly and provide a more tailored solution. Remember, Fitbit’s support team is there to help you get the most out of your device, so don’t hesitate to reach out if you need assistance.

Preventative Care Tips

If your Fitbit Versa 2 won’t turn on, there are a few things you can do to try and fix the issue. Firstly, make sure your device is charged – connect it to the charger and leave it for a few hours before trying to turn it on again. If this doesn’t work, try restarting your device by holding down the left button and the bottom right button for 10-15 seconds until the Fitbit logo appears.

If neither of these solutions work, it may be worth contacting Fitbit customer support to see if there are any other solutions they can suggest. Remember, taking good care of your Fitbit can help prevent issues like this from arising in the first place. Make sure to regularly clean and dry your device, and avoid exposing it to extreme temperatures or moisture.

By taking preventative measures like this, you can help ensure that your Fitbit remains in good working order for months and years to come.

Avoid overcharging and extreme temperatures

When it comes to taking care of your electronic devices, preventative care is key. One of the most important steps you can take to extend the life of your device is to avoid overcharging and exposing it to extreme temperatures. Overcharging can result in damage to your battery, shortening its lifespan and reducing performance over time.

To prevent overcharging, try to stick to the manufacturer’s instructions for charging your device, and avoid leaving it plugged in overnight or for extended periods of time. Extreme temperatures can also have a negative impact on your device, causing it to overheat or freeze up. To avoid this, try to keep your device in a cool, dry place when not in use, and avoid leaving it in direct sunlight or exposed to extreme heat or cold.

By taking these preventative measures, you can help ensure that your device lasts as long as possible, giving you the most value for your investment.

Update your device regularly

Updating your device regularly is an essential part of maintaining its health and performance. Whether you’re using a smartphone, laptop, or any other tech gadget, regular updates can save you from a lot of potential problems in the long run. These updates typically include bug fixes, security patches, and new features that can improve your device’s speed, stability, and usability.

Ignoring these updates may leave your device vulnerable to malware, glitches, and other technical difficulties that can diminish your experience. Therefore, it’s crucial to integrate routine updates into your device’s upkeep regimen to keep it functioning smoothly. By keeping your device updated, you can ensure that it remains secure, user-friendly, and performing optimally.

So, make sure you don’t overlook these essential preventative care tips.

Final Thoughts

If you’re experiencing issues with your Fitbit Versa 2 and it won’t turn on, there are a few troubleshooting steps you can take before determining if a repair or replacement is necessary. First, make sure your device is charged by connecting it to a charger and waiting a few minutes. If the device still won’t turn on, try pressing and holding the left button and the bottom right button simultaneously for 15 seconds to reset it.

If this doesn’t work, try connecting the device to a computer and updating the software through the Fitbit app. If none of these steps work, it may be time to contact customer support for further assistance or consider a replacement. It’s important to note that sometimes electronics can simply malfunction and this may not be the result or your actions or negligence.


After all our troubleshooting attempts, it appears that our Fitbit Versa 2 has decided to hit snooze and not wake up. Maybe it just needs a longer sleep cycle, or maybe it’s time for an upgrade. Either way, it’s clear that this little device has a mind of its own and likes to keep us on our toes.

So, until further notice, let’s give our Versa 2 some space and see if it decides to join us in the land of the living again soon. In the meantime, let’s not forget about the other trusty tools we have to help us stay on track with our health and fitness goals. Who needs a temperamental wristband anyway?!”


What can cause my Fitbit Versa 2 to not turn on?
There are several reasons why your Fitbit Versa 2 may not turn on, including a low battery, a hardware problem, or a software issue.

How can I fix a Fitbit Versa 2 that won’t turn on?
First, try charging your device fully. If that doesn’t work, try restarting the device or performing a factory reset. If these steps don’t work, try contacting Fitbit customer service for further assistance.

Can a damaged charger prevent my Fitbit Versa 2 from turning on?
Yes, a damaged charger can prevent your device from turning on or charging properly. Make sure to use the original charger that came with your device or a replacement that is compatible.

Can a software update fix a Fitbit Versa 2 that won’t turn on?
Yes, a software update can sometimes fix issues that prevent your device from turning on. Make sure your device is connected to the Fitbit app and check for any available updates.


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